Privacy Policy

Blue Sheen may collect information you provide directly, including name, email address, phone number if provided, shipping and billing address, order details, custom inquiry details, customer support correspondence, repair inquiry details, and marketing preferences. The site may also collect limited technical information automatically, including IP address, browser type, device information, pages viewed, referring pages, cookies, pixels, and similar analytics information. Payment information is processed by third-party payment providers. Blue Sheen does not intentionally store full credit card numbers or complete payment credentials unless provided by the payment platform and permitted by law.

How We Use Information

Blue Sheen uses personal information to process, fulfill, and ship orders; respond to custom inquiries, customer service requests, and repair inquiries; send order confirmations, shipping updates, policy updates, and administrative messages; manage returns, refunds, and damaged or incorrect order claims; improve the site, products, customer experience, and business operations; prevent fraud and security issues; comply with legal, tax, accounting, and business record obligations; and send marketing emails if you opt in or where permitted by law.

How We Share Information

Blue Sheen does not sell personal information. Limited information may be shared with service providers as needed to operate the business, including website platforms, payment processors, shipping carriers, email marketing providers, analytics providers, fraud-prevention tools, customer support tools, accountants, legal advisors, and other business service providers. Information may also be shared if required by law, to protect Blue Sheen's rights, to prevent fraud or security issues, or in connection with a business transfer.

Cookies and Analytics

The site may use cookies, pixels, and similar technologies to operate the site, support checkout, remember preferences, analyze traffic, improve performance, and measure marketing. You can adjust your browser settings to refuse or delete cookies, but some site features may not work properly.

Marketing Emails

If you sign up for emails, Blue Sheen may send updates about new pieces, restocks, custom availability, events, promotions, or brand news. You can unsubscribe at any time using the unsubscribe link in the email or by contacting door@bluesheen.house.

Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain uses of your information. To make a privacy request, contact door@bluesheen.house. Blue Sheen may need to verify your identity before completing a request.

Data Retention

Blue Sheen keeps personal information only as long as reasonably necessary for order fulfillment, customer support, business operations, legal compliance, tax and accounting records, dispute resolution, fraud prevention, and other legitimate business purposes.

Security

Blue Sheen takes reasonable steps to protect personal information, but no website, payment system, email platform, or online transmission is completely secure.

International Visitors

If you access the site from outside the USA, your information may be processed in the USA and other countries where Blue Sheen or its service providers operate.

Changes and Contact

Blue Sheen may update this Privacy Policy from time to time by posting a revised version. For privacy questions or requests, contact door@bluesheen.house.